Reservations

Terms and Conditions

  1. INTRODUCTION

These general terms and conditions (“Terms“) define the conditions under which we will provide catering and related services to you (“Customer“). In certain cases, we will draw your attention to other rules and policies that apply: please familiarize yourself with all relevant information and ask us if you have any doubts about anything. Our goal is always to present information in a clear, fair, and honest manner. Your feedback is always welcome.

These Terms apply to your bookings with us regarding the establishment, unless you and we agree that other terms apply. If you are a consumer, the law also grants you certain fundamental rights, which are not affected by these Terms. All your interactions with us are also subject to our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, and use that information, what your rights are regarding your personal information, and what to do if you have a question or complaint regarding the use of your personal information. We will review these Terms from time to time to ensure they are up to date and as clear as possible.

OUR CONTACT DETAILS

Our contact details are as follows:
Legal Entity Name: Hôtel Cayre SAS
Company Number: 552143273
Country of Incorporation: France
Registered Office Address: 4, Boulevard Raspail, 75007, Paris, France
Hotel Name: Le Grand Hôtel Cayre Hotel Address: 4, Boulevard Raspail, 75007, Paris, France
Contact Email: reservations@legrandhotelcayre.com
Telephone: +33 1 45 44 38 88

We will hereafter refer to ourselves in the Terms as “Le Grand Hôtel Cayre” or as “we” (or related words such as “us” or “our“). We will refer to you—whether you are an individual or a group—as “you” (and related words such as “your“).

  1. DESCRIPTION OF SERVICES

2.1 Services

  • We operate a restaurant under the trade name “Annette” (the “Establishment”) which uses this website http://annetterestaurant.com (the “Site”) to enable table reservations and other associated restaurant services at the Establishment (the “Services”).
  • Promotional Offers: The Site may allow the User to benefit from certain promotional offers listed on the Site. These Terms will be subject to the conditions, including the validity, of such promotional offers.

2.2 Partner Services The Establishment enters into partnership and distribution agreements with third-party websites (“Partners”) to allow the Customer to search, select, and book tables at the Establishment on the Partner’s site (“Partner Services”). Reservations made by the Customer via Partner Services are carried out by following the steps provided on each Partner’s site and mobile services. The general terms of use applicable to these Partner Services are available on each Partner’s site.

  1. RESERVATION PROCESS

The Customer selects any Service presented on the Site or Partner Services by following the provided reservation process.

  • Reservations for the Establishment’s Services may be made by the Customer on the Site or via Partner Services.

The Customer may make a reservation for Services on behalf of one or more persons up to a maximum of 7 (seven) people. For reservations of 8 (eight) people or more, please contact our sales team for terms and conditions at: sales@legrandhotelcayre.com. All reservations are considered complete as soon as the Customer is presented with a confirmation page and/or receives a confirmation email.

  1. PRICE AND PAYMENT

4.1 Price Prices related to the reservation of Services are indicated before, during, and after the booking.

4.2 Payment

  • The Customer provides their payment information as a guarantee for the reservation by entering directly, in the space provided (secure SSL entry), the following for payment cards: the card number (without spaces), its expiration date (note that the card must be valid at the time of reservation and payment), and the security code as part of a prepayment on the payment platforms mentioned below.
  • The Establishment has chosen ADYEN to secure online card payments. The Customer’s payment card is verified for validity by these partners and may be refused for several reasons: stolen or blocked card, limit reached, entry error, etc. In case of a problem, the Customer must contact their bank and the Establishment or any other entity to confirm their Service reservation and payment method.
  • Online payment methods (cards, e-wallet, etc.) available and mentioned on the Site’s payment page may include Visa, Mastercard, American Express, etc. This list is subject to change.

4.3 Credit Card Guarantee

  • The reservation guarantee is based on the Customer’s credit card details provided during the Service reservation.
  • The Customer’s credit card is not charged unless the Customer fails to appear at the Establishment and has not previously cancelled the reservation in accordance with the cancellation conditions.
  • Payment for Services is made directly at the Establishment.

4.4 Customer No-Show

  • In the event of non-compliance with the cancellation conditions by the Customer and failure to appear for a restaurant reservation (“no-show”) guaranteed by credit card, the Customer’s reservation will be fully cancelled, and the Establishment reserves the right to deduct from the credit card provided as a guarantee the amount of twenty-five (25) euros per person, without the possibility of dispute by the Customer.
  1. CANCELLATION OR MODIFICATION OF A SERVICE RESERVATION
  • You may cancel the reservation at any time up to 48 hours before the scheduled reservation time.
  • Cancellation or modification of a Service reservation can be done either directly with the Establishment, whose contact details (including phone number) are specified in the reservation confirmation email, or via the Partner.

The Establishment reserves the right to cancel or modify your reservation under special circumstances, including any force majeure event.

  1. CUSTOMER OBLIGATIONS AND LIABILITY
  • The Customer is solely responsible for the choice of Services on the Site and their suitability for their needs; the Establishment cannot be held liable in this regard.
  • The Customer is also solely responsible for the information provided when creating their account and/or booking a Service. The Establishment cannot be held liable for incorrect or fraudulent information provided by the Customer.

Furthermore, the Customer is solely responsible for the use of their account and any booking made, both in their own name and on behalf of a third party (including minors), unless they can demonstrate that the fraudulent use of their account was not due to fault or negligence on their part. In case of fraudulent use of their account and email address, the Customer must notify the Establishment as soon as possible and by any means of any security breach or fraudulent use by contacting the Establishment at reservations@annetterestaurant.com.

  • The Customer agrees to use the Site and Services in accordance with applicable regulations and specifically agrees to finalize a Service booking, pay the price, and comply with any additional conditions (if any) related thereto, subject to the following:
    • Any irregular, ineffective, incomplete, or fraudulent reservation or payment for reasons attributable to the Customer will result in the cancellation of the Service booking at the Customer’s exclusive expense, without prejudice to any action the Establishment may bring against the Customer.
    • The Customer must not invite anyone into the Establishment whose behavior is likely to disrupt the Establishment and/or the stay of other Customers.
    • The Customer must not bring outside food or drinks into the Establishment unless express and unequivocal prior authorization has been granted by the Establishment.
    • The Establishment is entirely non-smoking, meaning cigarettes, cigars, and electronic cigarettes are prohibited throughout the Establishment.
    • The Customer must not disrupt or interfere with the operation of the Establishment, including its staff, and must not compromise the safety of the Establishment or the persons within it.
    • More generally, any behavior contrary to public order or any violation of the house rules will lead to the Customer’s exclusion from the Establishment at the request of the Manager and/or any staff member. If payment has already been made, the Customer shall not be entitled to any compensation or refund.
    • In the event of exclusion, the Customer agrees to pay for the Services consumed before leaving the premises.
    • The Customer also agrees that the IT resources provided by the Establishment (including the Wi-Fi network) shall not be used to reproduce, represent, or communicate to the public works or objects protected by copyright or neighboring intellectual property rights without authorization.

In case of non-compliance with these obligations, the Customer will be held liable for any damage caused to the Establishment and Partners. The Customer agrees to indemnify the Establishment and Partners against any claims, actions, or proceedings.

  1. RESPONSIBILITIES

7.1 Of the Establishment

  • The Establishment may temporarily suspend the Site without notice, particularly for technical maintenance reasons, without incurring liability.
  • The Customer acknowledges that the Establishment will not be liable for inconveniences or damages resulting from the use of the Internet, including data transmission failure, equipment failure, or network malfunctions.
  • The Site may redirect the Customer to third-party websites for which the Establishment disclaims all responsibility regarding content or services.
  1. FORCE MAJEURE

The Establishment will not be liable for any failure linked to a case of force majeure. Force majeure includes, but is not limited to:

  • Strikes, lockouts, or labor disputes;
  • Civil riots or insurrections;
  • Power outages;
  • Acts of terrorism;
  • War/invasion;
  • Embargoes or sanctions;
  • Earthquake, hurricane, flood, fire;
  • Acts of government authority;
  • Epidemics or pandemics.
  1. CONTACT AND COMPLAINTS

You can contact us at reservations@annetterestaurant.com. Complaints should be sent in writing within eight (8) days following the date of the Service. The Customer agrees to remain courteous and polite in all interactions with our teams.

  1. LIMITATION OF LIABILITY

Except where the law does not permit us to limit our liability, our maximum liability to you will be limited to twice the amount you paid us for the Services. We are not liable for business losses, losses caused by third parties, or loss of luggage.

  1. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by French law and fall under the jurisdiction of the courts of Paris, France.

  1. CONTRACT LANGUAGE

These conditions are drafted in English and have been translated into several languages. In the event of a dispute, the English language shall prevail over any other translation regarding interpretation or execution.

  1. AMICABLE SETTLEMENT

Before any litigation, the Establishment and the Customer will endeavor, in good faith, to settle their disputes amicably within thirty (30) days of notification.

  1. MISCELLANEOUS
  • The entry of bank details and electronic acceptance of these Terms constitutes a binding electronic contract between the Parties.
  • If any provision is found invalid by a court, the remaining provisions will remain in full force.
  • The Establishment may assign these Terms and all rights and obligations to a third party without the Customer’s prior written consent.